Help Centre

Frequently Asked Questions

Last updated: 22 July 2026

1. Live & Louder Streaming

1.1 What is Live & Louder?

Live & Louder is a digital subscription service giving fans access to live and on-demand cricket. It's the home of cricket in the Caribbean.

Live & Louder can be accessed on your TV using your favourite streaming devices, on mobile, or on any personal computer.

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1.2 Is Live & Louder like Netflix?

There are similarities. Like Netflix, Hulu, or Amazon Prime, Live & Louder gives you on-demand access to a video library whenever you want it.

But Live & Louder is built around live cricket first: every ball of the CPL & WCPL, plus classic CWI matches, other cricket from around the world, podcasts, and Caribbean culture — all in one place.

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2. Membership

2.1 How do I purchase a membership?

Live & Louder memberships can be purchased at watch.liveandlouder.com.

You can browse the platform and see what's available before registering, with some content accessible for free.

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2.2 What membership plans are available?

Live & Louder currently offers a free tier plus three paid passes:

Free Sign-up

Free

Join free and get instant access to a selection of hand-picked content. No card required. Upgrade any time to unlock live cricket and the full platform.

CPL 2026 Season Pass

$9.99 USD

Watch CPL 2026 live (availability depends on your territory), pause and rewind matches, and get full access to everything on the platform through the 2026 CPL season.

Full Platform Pass

$29.99 USD

Everything in the Season Pass, with full platform access extended through to 31 July 2027, plus new content added every week.

None of these plans automatically renew. Each paid pass gives you access through to its stated end date — there's nothing to cancel, and you won't be charged again unless you choose to purchase a new pass.

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2.3 What's included in the free tier?

You can sign up for free at any time, with no card required, giving you access to a selection of hand-picked content. There's no time limit on the free tier — you can upgrade to a paid pass whenever you like to unlock live cricket and full platform access.

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2.4 Changing your plan

You can upgrade from the free tier, or from a lower-priced pass to a higher one, at any time via your account page at watch.liveandlouder.com. Any price difference will be shown before you confirm the upgrade.

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2.5 Cancelling

None of our plans automatically renew, so there's nothing to cancel. Each paid pass simply gives you access through to its stated end date — after that, you can purchase a new pass if you'd like to continue.

All purchases are non-refundable, as you get immediate access to our content upon purchasing. See our Refund Policy for the full detail, including the situations where a refund may be available.

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2.6 Account suspension and misuse

To protect our content and comply with our broadcast rights agreements, Live & Louder uses digital rights management (DRM) technology, along with automated detection of VPNs and proxy services used to bypass territorial restrictions.

Live and Louder Productions Limited ("we", "us") reserves the right to suspend, restrict, or terminate access to Live & Louder, without prior notice, where we reasonably determine that an account is being used in breach of our Terms & Conditions or in a way that compromises the integrity of the service, our licensing arrangements, or platform security.

Prohibited activity may include, without limitation:

If your account is suspended or terminated for breach of our Terms & Conditions, you will not be entitled to any refund, credit, or compensation for any unused portion of your subscription.

We reserve the right to investigate suspected misuse and to take any action we consider appropriate to protect the service, our content rights, and our commercial partners.

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3. Streaming Content

3.1 What live content is available on Live & Louder?

Live & Louder delivers live streaming across a growing list of cricket competitions, including but not limited to:

Live matches are typically available on demand shortly after broadcast, subject to a short holdback period on some competitions.

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3.2 What on-demand content is available on Live & Louder?

Beyond live matches, members get access to a growing archive of classic CWI cricket, plus original video and podcast content exploring the game and Caribbean culture.

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3.3 How does multi-view work?

Live & Louder supports multi-view, letting you watch more than one live match at the same time on supported devices. Availability may vary by device.

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3.4 Is Live & Louder available in all countries?

Live & Louder is available worldwide. However, some content is subject to territory-specific restrictions based on our broadcast rights agreements, so what's available to you may vary depending on where you are.

If a restriction applies in your territory, that match won't be available to stream on Live & Louder, in line with local broadcast agreements.

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3.5 What languages is Live & Louder available in?

Live & Louder is currently available in English. We'll share updates here as more languages are added.

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4. Devices

4.1 Which devices can I watch Live & Louder on?

Live & Louder is available on:

Dedicated apps for Amazon Fire TV, Android TV, Samsung, and LG smart TVs are coming soon.

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4.2 Can I watch on multiple devices at once?

No. Your Live & Louder membership allows you to stream on one device at a time. You can be logged in on multiple devices simultaneously, but only one stream can play at once.

If you see the message "You are currently watching a video on another device," close your other session and refresh to start watching on the new device.

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5. Account and Billing

5.1 How will I be charged for Live & Louder?

Live & Louder accepts the following payment methods:

Additional payment methods may become available over time.

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5.2 What if my payment method isn't accepted?

If we're unable to collect a payment for your membership, it usually means your card issuer or financial institution has declined the charge.

Go to watch.liveandlouder.com to update or change your payment method. We'll verify the new details immediately, and if approved, you can continue enjoying Live & Louder.

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5.3 How do I reset my password?

Go to the Live & Louder log-in screen and select "Forgot your username or password?"

Enter the email address associated with your account. You'll receive an email with a link to reset your password.

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5.4 How do I view my invoice?

Go to your account at watch.liveandlouder.com. Under "Payment History," select "View" next to the invoice you'd like to see.

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5.5 How do I request my information from Live & Louder?

Please contact us at [email protected] using the email address associated with your account.

If you're contacting us to exercise a data protection right — for example, under UK/EU GDPR or another applicable data protection law — please say so clearly, including exactly what you're requesting (such as a copy of your data, or account deletion). We may ask you to verify your identity before we can action the request.

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5.6 How can I contact the Live & Louder team?

Before contacting us, we'd suggest searching this FAQ for a quick answer.

Still stuck? Reach our support team directly.

[email protected]
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6. Troubleshooting Streaming & Technical Issues

6.1 Network connectivity

The most common cause of buffering or dropped stream quality is a weak or interrupted Wi-Fi connection. Try the following:

Improve your Wi-Fi signal

Connect directly to your modem

If problems persist, try connecting your computer directly to your modem via an ethernet cable, then open Live & Louder in a browser. If issues continue, contact your Internet Service Provider.

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6.2 Desktop browser issues

If you see a continuous loading circle or connection error trying to watch a live event, try signing out of Live & Louder, clearing your browser's cache, and relaunching the browser.

Instructions for clearing cache: Chrome · Firefox · Edge · Safari

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6.3 iPhone/iPad issues

Our dedicated iOS app is coming soon. In the meantime, if you're having issues watching in your iPhone or iPad's browser:

Still having trouble? Make sure your iOS software is up to date, and try switching to a different Wi-Fi network to rule out a local connectivity issue.

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6.4 Android issues

Our dedicated Android app is coming soon. In the meantime, if you're having issues watching in your Android device's browser:

Still having trouble? Make sure your Android software is up to date, and try switching to a different Wi-Fi network to rule out a local connectivity issue.

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6.5 System requirements

For the best experience, we recommend:

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